Smart Palette

By accessing or using the Smart Palette website (https://smartpalette.io) and related services ("Services"), you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: To personalize your experience and communicate effectively.
Email: To provide important information about your orders, updates, and other communications.
Shipping Address: To fulfill physical print orders and deliver them accurately.
Payment Information: Processed securely through trusted third-party processors (e.g., Stripe). We do not store payment information on our servers.
User Input: Artwork descriptions, selections, and content uploaded or provided by you.

1.2 Non-Personal Data

We use cookies and similar technologies to collect non-personal information such as IP address, browser type, device details, and browsing patterns to enhance your experience, analyze trends, and improve our services.

1.3 Information from Third-Party Sources

Social Logins: Information received if you choose to log in using third-party accounts like Google.

2. Purpose of Data Collection

We collect and use your personal data primarily for order processing and service improvement, including:

Processing and fulfilling your orders.
Sending order confirmations and updates.
Providing customer support and responding to inquiries.
Communicating important notices regarding our services.
Improving our services, products, and user experience.
Ensuring the security of our services and compliance with legal obligations.

3. Data Sharing

We do not share your personal data with third parties except:

To third-party service providers necessary for processing orders, such as payment processors (Stripe) and our printing fulfillment partner (Finerworks).
To comply with applicable laws, regulations, legal processes, or government requests.
To protect the safety, rights, or property of Smart Palette, our users, or others.
In connection with business transactions, such as mergers, acquisitions, or asset sales.

We do not sell, trade, or rent your personal information to others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance your user experience.
Analyze usage patterns and improve our services.
Provide necessary functionality such as authentication and security.

You can control cookie settings through your browser preferences, although limiting cookies may impact service functionality.

5. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their respective privacy policies before interacting with them.

6. Data Security and Retention

We implement reasonable security measures to protect your data. However, no security measures are completely impenetrable. We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy.

7. Children's Privacy

Smart Palette is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us immediately at the contact information below, and we will promptly remove it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

Accessing, updating, or deleting your personal information.
Opting out of marketing communications.
Withdrawing consent where applicable.

You may exercise these rights by contacting us at support@smartpalette.io.

9. Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page, and significant changes will be communicated to you via email.

10. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

Email: support@smartpalette.io

For all other inquiries, please visit our Contact Us page on our website.